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Terms and Conditions

Welcome to "Cœur d'Aiguilles"!
These general terms and conditions of sale govern the contractual relationship between Mathieu Varo, also known as "Cœur d'Aiguilles" (referred to as "the Seller"), and any person wishing to make a purchase (referred to as "the Buyer").
 

SELLER IDENTIFICATION

  • Name : Mathieu Varo, also known as Cœur d'Aiguilles

  • Address : 6 rue de la Paix, 68400 Riedisheim, FRANCE

  • SIRET Number : 83882379700025

  • Email : coeurdaiguilles@gmail.com

  • Phone : 0033787868075

  • Website Hosting : The website is hosted and secured by Wix.
     

PRODUCTS AND SERVICES

  • Each item sold is considered a work of art within the field of visual arts.

  • The creations are unique or produced in limited series and entirely handmade.

  • Each product is described in detail (materials, dimensions, techniques used). For any additional information, please contact the Seller directly.

  • Photos are non-contractual and may present slight variations in appearance or color due to screen displays and the techniques used.
     

PRICES

  • Prices are listed in euros (€), excluding taxes, in accordance with VAT exemption regulations under Article 293 B of the French General Tax Code.

  • Shipping costs orders are not included and will be specified at checkout.

  • The Seller reserves the right to modify prices at any time but commits to applying the rate in effect at the time of the order.
     

ORDERS

  • All orders are confirmed after full payment has been received.

  • For custom orders, a quote will be provided before production. Written approval of the quote is required before work begins.

  • The Seller reserves the right to refuse any custom order if the subject matter is deemed offensive.

  • Production times vary depending on workload and the complexity of the order. Estimated timelines are subject to change based on ongoing projects.
     

PAYMENT

  • Accepted payment methods: Credit card via Stripe, bank transfer, or PayPal.

  • All payments are secure.
     

SHIPPING

  • Orders are shipped to the address provided at checkout.

  • Delivery times are estimates and may vary depending on the carrier.

  • The Seller is not responsible for delays or losses caused by the shipping carrier.

  • Shipments may require a signature upon delivery for insurance purposes in case of loss or damage.
     

RIGHT OF WITHDRAWAL & RETURNS

  • Buyers have 48 hours to cancel an order before it is shipped or put into production.

  • Custom orders are exempt from the 14-day right of withdrawal in the EU, as they are made to order.

  • For non-custom products, the Buyer has 14 days after receipt to exercise the right of withdrawal.

  • All return requests must be made via email before shipping the item back.

  • Items must be returned in their original packaging, unused, and in perfect condition. Return shipping costs are the responsibility of the Buyer.

  • Refunds will be issued within 14 days after receiving the returned item, excluding original shipping fees.

  • In case of disputes between the Seller and Buyer, French courts may be consulted.

  • For out-of-court consumer dispute resolution, the EU has launched an Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr
     

WARRANTY

  • Products are covered by the legal guarantee against non-conformity and hidden defects.

  • This guarantee does not cover damage caused by improper use or inadequate maintenance.
     

INTELLECTUAL PROPERTY

  • All elements (photos, texts, artworks) on this website are protected by intellectual property laws. Any reproduction is strictly prohibited without prior written authorization.
     

PERSONAL DATA

  • Collected information is used solely for order processing.

  • In accordance with GDPR, the Buyer has the right to access, modify, and delete their personal data.

  • Please refer to the Privacy Policy for more details.

ACCEPTANCE OF TERMS & CONDITIONS

By placing an order, the Buyer unconditionally accepts these General Terms and Conditions of Sale.
 

Last updated: 03/11/2025

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